Data Privacy Policy – VAT Qualifying Car

This privacy policy sets out how VAT Qualifying Car uses and protects any information that you give when using this website. VAT Qualifying Car is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured it will only be used in accordance with this privacy statement.

VAT Qualifying Car may update this policy from time to time by updating this page. You should check this page periodically to ensure you are happy with any changes. This policy is effective from June 2025.

By contacting us, using our services, or visiting our website (our "site": www.vatqualifyingcar.com), you are accepting and consenting to the practices described in this policy, unless you inform us otherwise and we agree in writing to a variation of the Policy.

Who This Policy Applies To

This policy applies to both Service Users and www.vatqualifyingcar.com Web Users. Unless otherwise stated, the following definitions apply:

  • Web Users – anyone visiting our site.

  • Service Users – any recipient of our services, whether directly or through a third-party associate.

  • Services – any support we provide to you, including but not limited to vehicle sourcing, export assistance, advice, and related services.

Information We Collect From You

Please note: Calls may be recorded for training and quality purposes.

We may collect and process the following data about you:

  • Information you provide by filling out forms on our site or corresponding with us via phone, email, or otherwise.

  • This includes data provided when registering on our site, subscribing to services, participating in discussions or promotions, and contacting us.

The personal information you may give includes:

  • Name, address, email address, phone number, employer details, financial information.

In line with GDPR, all our newsletters require an explicit opt-in. We do not automatically subscribe individuals.

Information We Collect Automatically

For Web Users and Service Users, we may collect:

  • Technical data: IP address, login information, browser type/version, time zone setting, browser plug-in types/versions, OS and platform.

  • Site usage data: URL clickstream (to/from/through our site), search terms, page interaction data (clicks, scrolling, mouse-overs), download errors, length of visits, and phone numbers used to contact us.

Note: This information is collected in a generic, non-personally identifiable format to comply with GDPR.

For Service Users, we may also collect:

  • Name, salutation, gender

  • Job title, company name, address

  • Company registration and VAT number

  • Contact information including telephone, email, and social media handles

Information From Other Sources

We may also obtain information about you from third parties such as:

  • Business partners, subcontractors, advertising networks, analytics providers, search engines.

In cases where data is received from these sources, those third parties should inform you that it may be shared with us and combined with other data held internally.

How We Use Your Information

We use your information:

  • To notify you of changes to our service

  • To present site content effectively on your device

  • To provide information about similar services, where consent has been given

  • For internal operations: troubleshooting, data analysis, testing, research, surveys

  • To improve our website and enhance your experience

  • To support participation in interactive site features

  • To maintain security of our services and premises

  • To measure the effectiveness of our communications and service delivery

When data is received from other sources, we may combine it with the above for the same purposes.

Disclosure of Your Information

We may share your data with:

  • Our suppliers and subcontractors solely for the purpose of fulfilling our service to you. They must comply with the Data Protection Act 1998 and the General Data Protection Regulation (EU) 2016/679.

  • Analytics and search engine providers who assist us in improving our website.

  • Prospective buyers or sellers in the event of business asset transfers.

  • Legal authorities or enforcement bodies if required to comply with legal obligations or protect the rights, property, or safety of VAT Qualifying Car, our customers, or others (including fraud prevention and credit risk mitigation).

Anonymous Data Disclosure

We may share anonymised data with:

  • Google Limited

  • HubSpot Ltd

  • Microsoft Ltd

Note: This data is stripped of personally identifiable information and used for statistical or analytical purposes only.

Where We Store Your Data

By providing your data, you consent to its secure storage and processing. We ensure appropriate measures are in place to protect your data.

All information is stored on secure servers (ours or those of trusted third parties). However, as internet transmission is not entirely secure, we cannot guarantee the security of data transmitted to our site and any transmission is at your own risk. Once received, we use strict controls to protect against unauthorised access.

Your Rights

You have the right to:

  • Access – View all personal data we hold about you

  • Erasure – Request deletion of your data if it is no longer needed or if consent is withdrawn

  • Data Portability – Request a copy or transfer of your data to another provider

  • Opt Out – Withdraw consent for marketing at any time

You can exercise these rights by contacting us at:
📧 sales@vatqualifyingcar.com

You may also control consent by selecting/deselecting options on our website forms. If you previously consented to data sharing with third parties and wish to revoke it, you can do so by contacting us.

Data Retention

We retain your data only for as long as necessary:

  • Service Users – Your data will be kept as long as you continue to use our services.

  • If you cease using our services, your data will be anonymised for statistical purposes and then archived after a reasonable period.

Links to Other Websites

Our site may contain links to external sites. We do not accept responsibility for their privacy policies. Please review their policies before submitting any personal data.

Changes to Our Privacy Policy

Any future updates to this policy will be posted on this page and may be communicated via email when appropriate. Please check this page periodically for the latest version.